Last updated October 29, 2026
Every plan is paid from the start, and every plan comes with a 7-day money-back guarantee.
The first 7 days
If it is not right for you, email Support@hixfi.com within 7 days of your first payment and we refund it in full, to the card you paid with. You do not have to explain why. The money-back guarantee applies once per customer: if you have been refunded before, a later purchase is not eligible. Your licence key stops working once the refund goes through, so the plugin stops receiving updates.
After the first 7 days
Payments are not refundable. You keep access for the whole period you paid for, and cancelling stops the next renewal rather than the one already charged. We do not pro-rate part-months.
If something is broken
If the plugin does not do what we said it does, email us and we will fix it. Most of what reaches us is a setup detail we can sort out in minutes, and we would rather sort it out than take your money for something that is not running. Where we genuinely cannot get it working for you, we will refund that period, whether or not the 7 days have passed.
Duplicate or mistaken charges
Charged twice, or charged after you cancelled? Email us with your order details and we will refund it to the card you paid with.
Abuse
We may decline a refund where the licence has been used against the Terms of Service.
How to ask
Email Support@hixfi.com from the address you bought with.