Last updated September 26, 2026
Basic plan starts with a free trial. You install the plugin on your own site, run it with your own data, and decide before any money leaves your account. The trial is the evaluation period, which is why there is no separate money-back window on top of it.
During the trial
Cancel before the trial ends and you are never charged. Nothing to request, nothing to refund.
After the first charge
Payments are not refundable. You keep access for the whole period you paid for, and cancelling stops the next renewal rather than the one already charged. We do not pro-rate part-months.
If something is broken
If the plugin does not do what we said it does, email us and we will fix it. Most of what reaches us is a setup detail we can sort out in minutes, and we would rather sort it out than take your money for something that is not running. Where we genuinely cannot get it working for you, we will refund that period.
Duplicate or mistaken charges
Charged twice, or charged after you cancelled? Email us with your order details and we will refund it to the card you paid with.
Abuse
We may decline a refund where the licence has been used against the Terms of Service.
How to ask
Email [email protected] from the address you bought with.